omniXM | Every Experience Matters

OUR SOLUTIONS

Customer and Employee experience matters the most and our obsession is to make it top-notch.

Customer eXperience Management

Customer experience makes or breaks any business. OmniCXM is an omni-channel and multi-conversational platform, which allows you to engage, and listen to what your customers say saying anywhere anytime. Our Machine Learning based alerts, closed-loop ticketing, and recommendation engine gives you an actionable playbook that puts your customer’s voice at the center of all your business decisions.

Employee eXperience Management

The greatest asset of any company is its people. omniEXM creates a people-first business by engaging and understanding what clicks and ticks for your employees. Our platform provides best-in-class employee feedback solution, plus TALENT-KEEPER to predict and prevent attrition, KUDOS for a comprehensive rewards and recognition program, and LINKS completely automates your employee engagement.

WHAT MAKES US DIFFERENT

Our core belief is no two businesses are alike and hence, our solutions must mold to fit within your business paradigm

Custom solutions

– We partner with you in envisioning, developing, and implementing a solution that is optimized for your business through integrations and customization.

Customer obsession

Everyone talks about it, but we live by it. Customer satisfaction is the only measure of success for us. Our obsession has let to a 95%+ retention rates.

Experience consultants

We provide (at no additional cost) dedicated experience managers, so that you don’t have to invest in and become Voice of customer / employee experts.

Results oriented

As your VoC / VoE experts, we deliver actionable insights that will let you drive revenue, improve customer satisfaction and drive operational efficiency.